Fitbit Premium "Fitbit Server" error

[B3RRRT]

Hello, 

Whenever I try to use Fitbit Get Active it shows this error

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around, @B3RRRT.

Thanks for the attachment. I would like to know if you keep receiving this error? If so, I recommend checking if your phone is a compatible mobile device.

Also, make sure to have your Fitbit app updated and strong internet or data connection.

Let me know the outcome. 🙂

[B3RRRT]

I have a one plus 5t and only one plus 6 is compatible. However I was part of Project Narwhal and all worked fine then. 😕

[N8teGee]

Hi @B3RRRT, great to see you in the community.

I would first recommend going into the settings app on your phone - Scroll down to and tap on "Apps" - find the Fitbit app and tap that - tap on storage - clear cache. I would also recommend logging out of the fitbit app and back in again and then restarting your phone. Try the guided program again to see if it works now. 

[B3RRRT]

Hi.

Thanks for the advice. I tried this and still nothing. Strangely, all other guided programs work 😕

[maceelaine]

This continues to happen to me after following the "accepted solution," as well as uninstalling and re-installing the app. It's only with "Intro to Healthy Habits." I added a different program just to check, and "Beginner Running" seems to be working fine. 

[B3RRRT]

I accidentally ticked it was the accepted solution and can't undo it 🤦🏻‍:female_sign:

[SunsetRunner]

@B3RRRT, I was wondering about that. 🙂

Btw, I opened a support ticket# 32202808. You may want to do the same here: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

[maceelaine]

@SunsetRunner , the Premium Features are so broken I can't even get to the help page for it. LOL.