Fitbit Premium still locked

[Jvans]

I subscribed to premium but have not gotten the services. Can anyone help? 

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@Jvans Welcome to the Community. Sorry for the delayed reply. 

Thanks for letting me know that you subscribed to Premium but it's still locked. 

I would like you to make sure you did this procedure to subscribe to Premium. Keep in mind that it will activate on the account that you used to subscribe and it can take up to 8 hours to activate. Can you let me know if you're still unable to try Premium features? 

Let me know the outcome. 

[Jvans]

The premium was purchased several days ago. I uninstalled and reinstalled
Fit Bit and it did not fix the issue.

[Jvans]

It has been many days without it still activating. My family bought 3 versa 2s and both of their premium subscriptions have worked but mine has not. Would like this fixed please! Thank you.

[Fedi]

I have the same issue with FitStar Yoga. 
I bought a one year premium membership, used it perfectly since one month, now it’s not working anymore. 
can you please help?

Thanks. 
regards

Fedi

[Jvans]

My Fitbit premium is still not activated. It has been over a week now. 

[Fedi]

Same for me...

I changed the Yoga App now. 
It‘s actually good, but very bad for the money I spent for the premium membership 😞

[SilviaFitbit]

@Fedi @Jvans A warm welcome to the Community. I apologize for the delayed in my reply.

I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

I'll be around if you have any additional questions. 

[Jvans]

It has been resolved. Thank you.

[Lsco67]

I just signed up for Premium yesterday but all the premium feathers are still locked.  I uninstalled , deleted all files and cache.  Reinstalled and signed back in.  It is still not working.  I tried the chat feature of support but it sayd

[SilviaFitbit]

@Lsco67 A warm welcome to the Community. Thanks for getting in touch about this. 

I appreciate that you mentioned you contacted our Support team. Thanks for the troubleshooting tried prior to posting. I've shared your post with our team and they've mentioned you already have a case with them, please continue the communication through email. 

I'll be around if you have any additional questions.