07-07-2022
22:19
- last edited on
07-13-2022
10:45
by
AndreaFitbit
07-07-2022
22:19
- last edited on
07-13-2022
10:45
by
AndreaFitbit
If I cancel my account entirely will it stop these charges? My subscription was canceled in April. And I continued to be charged since. I called Fitbit and they asked for proof and I sent them proof. They email back and said I had to go through Apple. I already did that it’s been canceled…. Since April. And they are taking the funds out of an account not linked to my Apple account. The entire time I’ve been paying for this subscription I haven’t even had access to it. So I get if no refunds but I Couldn't even access it. So I was basically robbed… so if I cancel it would it just drop everything cause the way they seem to run this business seems pretty money hungry and unprofessional.
Moderator edit: updated subject for clarity and format.
07-13-2022 09:40
07-13-2022 09:40
Hello @MrsEato0102
I have flagged this post to the Moderator team so they can have a look at your Customer Support case and give proper advice.
07-13-2022 10:42
07-13-2022 10:42
Welcome to the Fitbit Community, @MrsEato0102 and thank you for the heads up @SebWotan. I moved your post to Fitbit Premium board in order to keep our community organized.
I'm sorry to hear about your experience with your subscription. I noticed that our team is still working on it. Some users have resolved this with Apple directly.
Keep on visiting the forums.