help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Premium subscription not activating

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-28-2021 19:35 - last edited on ‎05-29-2021 11:44 by Fitbit Moderator

‎05-28-2021 19:35 - last edited on ‎05-29-2021 11:44 by Fitbit Moderator

I have enjoyed the trial for premium and signed up and paid for the subscription but when I try to use the service it doesn’t allow me. It brings me to the subscription page and when I click on a button it says I’m already signed up and paid through 2022. 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-29-2021 11:46

‎05-29-2021 11:46

@CarrieFberg Welcome to the Fitbit Community. Glad to hear that you been a Premium user. 

 

I'd like you to make sure you're logged into the same account that you were before, this to ensure that the subscription is displayed. If you're then restore your purchase by doing the following: 

 

  1. In the Fitbit app, tap the Today tab 
     
     > your profile picture.
  2. Scroll down and tap Restore Purchases > OK.

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes