Fitbit support Sucks

[BnSG]

I ordered two Fitbit devices. Both sense 2. I went for the bundle offering two years extended warranty, one-year premium subscription, and a free accessory band.  I received only one- premium subscription and no bands.

When I call, I get assistance that is out of the country and unable to grasp the issue.  The best I could get was a promise of a manager calling me back in 48hrs.  This lack of service sucks.  I am considering returning everything and going apple.

[Odyssey13]

Hi @BnSG  try again and see if you can get someone who better understands what you need.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[Legett59]

AGREE!!!!!!!!!!!