Got charged for two subscriptions

[Fatnothin]

Got a new fitbit.

Being charged for annual and monthly subscriptions now.

Please help correct

Moderator Edit: Clarified subject and updated label

[EstuardoFitbit]

Hello there @Fatnothin, welcome to the Community! 

The best and easiest way to get this resolved is to contact our support team. Please click here, and one of our support team members will contact you as soon as possible!

[EvaSmeets]

Hey, looks like somehow both the plans, the yearly and the monthly, are triggered now. Perhaps you can contact support and ask them to get one cancelled (most likely the monthly plan if your intention was yearly); that should be an easy enough fix!

[EstuardoFitbit]

Welcome @EvaSmeets, to the community! 

Thank you very much for taking the time to share this excellent recommendation. I hope this works for new users! 

Thanks again!

[karlang]

It’s helpful to know that support can handle this kind of billing issue directly. I just ran into something similar, so I’ll reach out to them too.

[EstuardoFitbit]

Hey @karlang, welcome to the thread! 

We are truly happy to be able to offer the best and most helpful service possible. I hope my colleagues from the support team give you all the assistance you need in the best and easiest way for you!

Thanks a lot for being part of the great Fitbit Family, really appreciated!