Guided Meditation Audios Keep Stopping

[KyungLK]

Hi All,

I signed up for Fitbit Premium several days ago, and have been trying out several features, especially the guided programs. 

Whenever I try to meditate using the guided meditation “Habits for Restful Sleep” program, however, all of the audio guides automatically quit out after a minute or so of playing. This is really annoying and beats the purpose of having a guided audio meditation in the first place. 

I’ve tried restarting the app, my phone, and resetting my router and internet. My internet connection is just fine according to diagnosis app I ran. 

Is anybody else having this problem, and is this related to the recent iOS update by any chance?

Moderator edit: Updated subject for clarity 

[SleepingBesuty]

Same with my iPhone 8 and latest iOS. The sleep music stops as soon as the screen turns off. Tonight, it was just as I was falling asleep! Now I am wide awake and not very happy. 

I also am on the 7 day free trial so will not continue with Premium after that. This seems like a really basic problem that Fitbit should have fixed by now. 

[Percula]

@SilviaFitbit thank you replying however a solution is needed! Restarting the app won’t change how the mediations are encoded as videos which won’t continue playing when the screen sleeps !

On the whole the Premium experience is not great and the sleep insights aside (which really really should NOT be being charged for -it’s Fitbit’s trump card over other devices), not especially useful or good value. The whole thing looks half finished. 

And these meditations just don’t work in any useable way. 

[Mishka0007]

I concur. It is an encoding issue.This needs to be resolved.

Thanks.

[Percula]

Meditations for example "breathing Meditation" in the Habits for Restful Sleep guided program still freeze up when phone screen sleeps.

I noticed in the general Mindfulness section there's a load of new sessions from Ten Percent Happier. These are all audios coded as videos so stop if the screen is turned off.

Crazy

[clarksca]

Having the same issue but with the sleep music in the relaxation tools. Gets to about 30 seconds and pauses.

[DingDangDoo]

Im having the same issues... just nodding off to sleep listening to the sound of water with a few bings and bings thrown in, then nothing ...silence...then my mind starts to kick in, then I winder if it’s just a quiet period in the sound byte... then I am wid  Ed awake and spend the next 5 minutes trying to get this to work.

Then I’m wide awake, scrolling through the internet to find a solution... and find there isn’t one... YET!

C’mon Fitbit... I signed up to Premium as I thought it would help with my (lack of) sleep... so far it’s not doing what it should do...

Please throw more resource at this issue!

[motherbee]

Looks like everyone is having the same issue. It really stinks that all these issues are happening after the new IOS update. I really liked the sleep tools but it’s so frustrating when you get all settled down ready for sleep and the music stops after a few seconds. What’s wrong with your technical team?? This isn’t rocket science. I’m canceling my Premium subscription also. What a disappointment. 😖

[Jdd2000]

Music shuts off after 30 seconds. I upgraded to I phone 8 last week , IOS 13. Please find a fix or give me my money back.

[Percula]

@SilviaFitbit where is the fix???

[Eliznmichelle]

• Yes! Exactly! I’m trying to improve my sleep and was listening to the water sounds, just nodding off, then stopped. This is extremely frustrating!!! Apparently has been going on for a while just by reading the posts. What the heck?? Why did I pay for this??

[Eliznmichelle]

I found the fix!!!! Just tested it and it works!!! You need to turn your “auto lock” off and to never. The guided programs and sleep sounds play uninterrupted!!! Thank goodness!! ❤️❤️

[DingDangDoo]

Hi,

yes, it was mentioned somewhere earlier in the thread about turning auto lock off... but this is just a work around, not a fix. All you are doing is moving the challenge to another area. The fix needs to happen within the native program/app, so that it doesn't affect any other areas of your device.

I really don't want to have to keep switching my auto lock (a very important security feature), off and back on... because the day I forget, will be the day my device goes missing...🙄

[Percula]

My Premium trial runs out today. This is just one of many reasons I won’t be subscribing. 

[bruteskatergins]

@SilviaFitbit when is this getting fixed? I paid for one month of premium and I'm pretty upset about this. I am absolutely cancelling next month if it's not resolved soon. Luckily I am an Android user so as the mediations play the screen will stay on BUT then my screen is on all night as I've fallen asleep! The brightness bothers me as well. I just want to be able to lock my screen and listen, every other app on my device can do it, why not Fitbit? 

[bruteskatergins]

@KyungLK which mediation service do you use instead? 

[Segamil]

Will that burn up your battery?

[bruteskatergins]

Yes it will. 

[ywamlee]

The same happening here. When iphone goes sleep or screen out then sound goes off as well. 

no mindfulness. It is fully bothering. 

it works in case if i rub the phone screen  not to make it sleep only. 

fix! It is your job!

[Segamil]

ASAP!  What good is a premium subscription if the tools don't work!

[ahanes]

I have the same issue on my new iPad and my Google pixel 3xl. 

Fitbit really needs to hire some better programmers and app developers. To many bugs all around anymore.