How do I activate Sense Premium membership?

[tlguinn]

I have received a new Sense after getting the discount code.  I also purchased a one year premium membership.  Does anyone know how to activate it?  Chat was no help.

• 1 Fitbit Premium subscription for a full year (new members only)

Fitbit Premium Membership (1 Year) $0.00		1	$0.00

Moderator Edit: Clarified subject and updated label

[LizzyFitbit]

Welcome, @tlguinn. It's great to see a new face around the forums.

I've moved your post to the Fitbit Premium board so you can receive related replies. I'm glad you got the Sense and to get started with your membership, please follow these steps:

1. Open the Fitbit app and tap the Premium tab at the bottom.
2. Read the overview and tap the button to get started.
3. Choose a 1-year or monthly subscription to start after your trial, and follow the instructions to subscribe.

For more details about Fitbit Premium and its features, see this help article. Also, if you want to learn more about your new watch, let me recommend reviewing the User Manual. Happy stepping!

[BWEnaples]

The Ionic recall came with a full year of premium. My new Sense is set up but I can’t find any way to activate the full year of premium. Has anyone figured this out?

[LizzyFitbit]

Welcome on board, @BWEnaples.

I've moved your post to this thread so we can keep the forums organized. I'm glad you got a new Sense and thanks for your question. Let me recommend the steps described in my previous post to activate this membership on your Fitbit account. If you want to learn more about Premium and its features, see this help article. Happy stepping!

[BWEnaples]

The premium tab does not have a free year option. Am I missing something?

[Deoge]

Same here it only show 6 month free not the year if anyone knows a way please share 

[Deoge]

Just tryed calling 3 time never went thru

[LizzyFitbit]

Hi there, @BWEnaples and @Deoge. It's good to see you here.

Thanks for trying the suggestions posted above, as well as your efforts in contacting us. I'm sorry the Fitbit app isn't allowing you to activate the Premium subscription. Because this shouldn't be happening, I'd recommend trying to get in touch with our Support team one more time so they can investigate and provide you with assistance. They're available via chat and phone, just click here to find their contact details.

[Deoge]

Ya the phone and chat are a complete joke phone don’t answer and chat just leaves I will never buy a fit bit again

[DjjGray]

For those still looking to add the Premium Member Ship option, see steps below.

For Fitbit, please see issues under the steps as to why some people might be having so many issues. 

Steps:

1. Once on Homepage, scroll done to the bottom
2. There will be an option to add the premium membership. Ignore the copy for $12.99 if you get that option as once you hit "shop" button it will send you to a new page
3. Select the "Annual" option
4. Just placed my order so we will see what happens  
5. This was just added so please don't feel bad if you couldn't see it before 

Issues:

I was able to find the option, if you scrolled down past the accessory section on the home page. It gave 1 option with greyed out radio buttons (the grey circles). Mine was defaulted to "Fitbit Premium Membership $12.99" If you hit the second button, then it will should another "Fitbit Premium Membership $104.99 (crossed out) and then $0.00"). It didn't matter which button you were on, it sent you to yet another page giving you the option for monthly ($12.99/mo) or the (Annual) for $0.00. Why they would even have the option for the $12.99 is mind blowing. 

Please note that the description on the homepage with the radio buttons did NOT say monthly or annually. It was only on the second page. 

[BWEnaples]

Is the homepage you are referring to in the discount store? I can no longer get to the store since I used the one time code to get a replacement watch. I couldn’t find the free year there anywhere so placed order and now trying to figure out how to get it. I tried Fitbit.com homepage but don’t see add premium there?

Barbara
Sent from my iPhone

[LizzyFitbit · Accepted solution]

Hi there, @Deoge, @DjjGray and @BWEnaples.

Thanks for the details provided, and your efforts while working on this. I'm sorry for the experience that you've had and my best advice is to try contacting our Support team one more time so they can investigate and provide you with further assistance. You can get connected with them via chat or phone by clicking here.

To prevent any confusion, I'm going to close this thread from further comments. However, if you have a different question, I'd encourage you to visit our Help Forums to receive help from the Community. You can also check our Help Site where you'll find more information about our products, features, as well as troubleshooting steps.