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How do I cancel Fitbit Premium?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-02-2021 21:28 - last edited on ‎08-03-2021 06:37 by Fitbit Moderator

‎08-02-2021 21:28 - last edited on ‎08-03-2021 06:37 by Fitbit Moderator

i have a Fitbit sense that won’t hold a change for 2 days. I do not want to pay a monthly fee because my trail ran out today but I have no option on my page to cancel. I have worn a Fitbit for years but this Fitbit sense was a total waste of money and I’m frustrated that you have no way to cancel this this whole monthly charge. Very doubtful I will ever buy a Fitbit again. 

 

 

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎08-02-2021 21:54

‎08-02-2021 21:54

From a Moderator: "you need to do the following procedure to cancel your Fitbit Premium subscription: 

 

  1. In the Fitbit app, tap the Today tab  
     

     > your profile picture.

  2. Scroll down and tap Manage Subscriptions. Your active subscriptions open in your phone’s app store.
  3. Tap your Fitbit Premium subscription > Cancel Subscription. Note that you won't see this option if you already canceled your subscription. Your subscription expires at the end of your current monthly or yearly subscription term.

Once you're redirected to Google Play please make sure to follow this procedure to cancel the subscription on Google Play. 

 

Keep in mind that Fitbit subscriptions are non-refundable. However you could always contact Google Play, sometimes they provide refunds. "

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎08-06-2021 23:52

‎08-06-2021 23:52

How do I contact someone about the Fitbit Sense I bought 6 months ago and is not holding a charge more than 2 days, won’t receive calls and is the biggest waste of money I have ever had! Why are they making it so hard to contact someone and No, I don’t use Twitter !!

My dashboards says I don’t have any  Subscriptions but they charged me for a month on palpay! Exactly how did they get on my paypal account anyway? I am so frustrated with Fitbit!!

Best Answer
0 Votes

‎08-07-2021 07:36

In response to Judylol

‎08-07-2021 07:36

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer