How do I cancel my Premium subscription?

[lluminascent]

How do I cancel my subscription? I’ve finished the trial and would like to stop money being deducted from my account but it won’t let me cancel my subscription. Help

Moderator Edit: Clarified subject and updated label

[SunsetRunner · Accepted solution]

Hello @lluminascent 

You can cancel your subscription directly through the Fitbit App. Here’s how: 

1. In the Fitbit app, then tap your profile picture.
2. Scroll down and tap Account Settings.
3. Then tap Manage Subscriptions. Your active subscriptions open in your phone’s app store.
4. Tap your Fitbit Premium subscription > Cancel Subscription.

You can contact Fitbit Customer Service and they should be able to get that canceled for you if you prefer to do it that way instead. Here’s how you can reach them: 

USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)

More information can be found here: https://myhelp.fitbit.com/s/support?language=en_US

😉Please let me know if this provides you with an answer your question. 

[lluminascent]

Thanks so much! It finally worked, I was able to cancel the subscription 🙂