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How do I cancel my Premium subscription?

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‎01-25-2024 14:20 - last edited on ‎02-08-2024 15:33 by Fitbit Moderator

‎01-25-2024 14:20 - last edited on ‎02-08-2024 15:33 by Fitbit Moderator

Hi I got 6 months free premium subscription when purchased fitbit versa 4 online. Never use now free period has expired. Receive messages re renewal or cancel. Subscription isn't showing under on line account, google account or under Google store play account. Any ideas on where to go from here appreciated.

 

Moderator Edit: Clarified subject and updated label

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‎02-08-2024 15:49

‎02-08-2024 15:49

Welcome to the community forums, @Katrina66.

Thanks for your efforts while checking the Fitbit app, as well as the app store of your phone prior to posting. Before anything else, let me clarify that the email will be sent automatically to all our members who started a free trial. Because you don't see the option to cancel, it might be that you've cancelled it before successfully and you shouldn't be charged for it.

I understand your concern and in case you'd like to receive a confirmation of your account details, my best advice is to get in touch with our Support team.

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