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How do I contact Premium support via phone?

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‎09-05-2021 14:17 - last edited on ‎09-06-2021 10:27 by Fitbit Moderator

‎09-05-2021 14:17 - last edited on ‎09-06-2021 10:27 by Fitbit Moderator

I was told that the Premium Department only contacts it’s customers who have issues via email. I don’t understand how that is providing good customer service? I have never heard of this being a thing with other companies; I called about a payment issue I had today and I hope to get a call back about it and NOT an email!

 

Moderator Edit: Clarified subject and updated label

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‎09-06-2021 09:54

‎09-06-2021 09:54

Hi @CSteele0211  your post was moved from the iOS forum to the Fitbit Premium forum for more relevant responses. 

Stepping in the U.S.A. since September 2013. Android 14

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‎09-06-2021 10:52 - edited ‎09-06-2021 11:19

In response to Odyssey13

‎09-06-2021 10:52 - edited ‎09-06-2021 11:19

Thanks for your input @Odyssey13. Welcome to the Fitbit Community Forums @CSteele0211. 

 

Thanks for the details provided in your post, I understand where your concern is coming from.

 

At this time, if you prefer to resolve this inconvenience over the phone, I'd recommend to contact our support team one more time and you can request to be escalated to the Premium department. If by any chance you have your case number you can provide it, if not, please provide the email address associated with Fitbit so they can find the information and continue assisting you. 

 

See your around. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
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