How do you cancel a Fitbit Premium subscription?

[Why1111]

I'm being charged for a premium account to a certain email address, but when I sign into Fitbit using that email address it says I don't have a subscription. I obviously do if I'm being charged and that's the email on my bill. The absolute lack of access to adequate support for my account is infuriating. I'm never buying a Fitbit again after this experience. My next step is to call my visa company to cancel the subscription payment if I can't figure it out.

[EstuardoFitbit]

Hi @Why1111, I'd like to give you a warm welcome to the community.

I completely comprehend how annoying this entire situation may be. I truly appreciate you giving us all of the information about your case.

My initial thought was that you might have used a different email to activate the premium subscription, as your own account does not appear to have any active Premium features.

Please be aware that it's possible you used a different domain, such as @gmail or @hotmail. 

[Hlkljgk]

Hey Why!

IF YOU PURCHASED IT THROUGH FITBIT DIRECTLY
There are two places where you can sign up for Fitbit Premium: the mobile app or the Fitbit website.

If you activated the membership directly from Fitbit:
Head to coach.fitbit.com and log in to your account.
On the upper right side of the screen, click your name and select Settings.
Scroll down to the Subscriptions and Payments section.
Select Edit and cancel the membership. Note that if your subscription is still in trial mode, this section may appear in an orange tab and you won’t be able to cancel from the Fitbit site.

IF YOU SUBSCRIBED USING AN ANDROID DEVICE
For Android subscribers, you can cancel your membership either using your Play Store app on your mobile device or going to the Google Play Store on your computer.
Open up the Google Play app.
Tap on the hamburger icon and then select the Google account that is subscribed to Fitbit. Under that account’s avatar, select Subscriptions.
Select Fitbit to open the “Manage subscription” window.
Choose “Cancel subscription” and confirm to end your membership.

On desktop:
Head to play.google.com and sign in to your Google account.
On the left side menu, select My Subscriptions.
Find the Fitbit app and select the “Manage” link next to it.
Choose “Cancel subscription” and confirm to end your membership.
Note that if you’ve already been billed, the membership will last until the next billing cycle.

IF YOU HAVE AN IPHONE
For iOS users, you can also cancel Fitbit Premium either from your iPhone or the Mac App Store.
On mobile:
Open the Settings app on your iPhone.
Select your Apple ID profile, then Subscriptions.
Select Fitbit, then choose “Cancel Subscription” to end your membership.

Hope this helps!
h