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How to activate my free premium?

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‎03-05-2022 04:01 - last edited on ‎03-20-2022 18:16 by Moderator Alum

‎03-05-2022 04:01 - last edited on ‎03-20-2022 18:16 by Moderator Alum

I used to have a (paid) premium account. Last week I bought a new device (Fitbit luxe) which includes a 6 month free premium use. 
2 days ago my paid subscription ended. How can I start my free premium period? The only options I seem to have is pay for it. Some advice, anyone? 

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎03-20-2022 18:19

‎03-20-2022 18:19

Hi there, @LiVandorpe. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Premium before reaching out.

 

If you've already tried to suggested here:   The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

We hope your issue is solved soon.

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