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How to cancel trial Premium?

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‎01-20-2021 05:32 - last edited on ‎01-21-2021 11:12 by Fitbit Moderator

‎01-20-2021 05:32 - last edited on ‎01-21-2021 11:12 by Fitbit Moderator

Hello,

 

I've checked all topics all doesn't work for me.

 

I've bought a 3-month trial premium on fitbit.com.

 

If I check on coach.fitbit.com I can see my premium subscriptions in yellow. there is no option to cancel it.

How can I cancel my premium subscription?

 

Many thanks for the help.

ComputerLiebe

 

Moderator Edit: Clarified subject

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‎01-21-2021 11:15 - edited ‎01-21-2021 11:16

‎01-21-2021 11:15 - edited ‎01-21-2021 11:16

@SunsetRunner A warm welcome to the Fitbit Community. Thanks for the research done prior to posting. 

 

Since your subscription was purchased through Fitbit.com, our Support team will be the one that will help you cancel it. I took the liberty to share your post with our Support team and they mentioned that you've been in contact with them, please continue the communication through email, they'll be happy to assist. 

 

Have a nice day. 

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