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How to get a refund for Fitbit Premium?

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‎07-24-2021 16:09 - last edited on ‎07-28-2021 14:46 by Fitbit Moderator

‎07-24-2021 16:09 - last edited on ‎07-28-2021 14:46 by Fitbit Moderator

I’ve been charged for Fitbit premium in error, I clicked on a 90 day free trial button and I got charged a years subscription!  It’s sent my bank account overdrawn! Does anyone know who I need to speak to to get a refund?

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎07-24-2021 16:25

‎07-24-2021 16:25

From a Moderator: "you need to do the following procedure to cancel your Fitbit Premium subscription: 

 

  1. In the Fitbit app, tap the Today tab  
     

     > your profile picture.

  2. Scroll down and tap Manage Subscriptions. Your active subscriptions open in your phone’s app store.
  3. Tap your Fitbit Premium subscription > Cancel Subscription. Note that you won't see this option if you already canceled your subscription. Your subscription expires at the end of your current monthly or yearly subscription term.

Once you're redirected to Google Play please make sure to follow this procedure to cancel the subscription on Google Play. 

 

Keep in mind that Fitbit subscriptions are non-refundable. However you could always contact Google Play, sometimes they provide refunds. "

Stepping in the U.S.A. since September 2013. Android 14

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