help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How to make a change in a Fitbit order?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-08-2021 10:06 - last edited on ‎07-08-2021 14:58 by Fitbit Moderator

‎07-08-2021 10:06 - last edited on ‎07-08-2021 14:58 by Fitbit Moderator

Hi! I need to change size of the band i ordered, mistakenly i put large when it had to be small

can u help asap? Thx

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎07-08-2021 11:19

‎07-08-2021 11:19

Hi @Lutsenkoolya  you have to try to get with customer support to do that. You should have received an order number, so start there. These are the community forums and we're just members, like yourself, so we can't help with this.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎07-08-2021 14:59

In response to Odyssey13

‎07-08-2021 14:59

@Odyssey13 Thank you for your assistance. 

 

@Lutsenkoolya Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer