03-15-2025
14:06
- last edited
yesterday
by
FatimaFitbit
03-15-2025
14:06
- last edited
yesterday
by
FatimaFitbit
Where do I find my subscription account info?! This used to be SO EASY on the old Fit Bit Dashboard. I could see everything I needed in one place. Now I have to deal with tons of AI generated junk going in circles. I just want to see my account and review my payment information. I can not find it ANYWHERE in the app or in Google. It's frustrating enough to make me give up on Fit Bit. I used to love how easy Fit Bit was. Ever since it joined Google it's nothing but frustrating. According to MY records my subscription should have renewed in FEBRUARY. Now it says due March 5th and expiring soon. HELLO! It's March 15th already. Can anyone help or GET ME TO A HUMAN?!!!!!
Moderator Edit: Clarified subject
yesterday
yesterday
I'm looking too... would love some help navigating!
yesterday
yesterday
Hi there!
A warm welcome to the Fitbit Community!
Thank you so much for your question about where to find your subscription account information.
You can cancel and check your Fitbit Premium subscription status here: Manage your Fitbit Premium subscription
If you've purchased your subscription through Apple please go to: If you want to cancel a subscription from Apple
If you want to contact our customer service please visit: Contact Us. There you'll be able to choose if you want to get a call, call us or chat with an agent.
You can find more information about Fitbit Premium here: What should I know about Fitbit Premium?