Inspire 2 Fitbit Premium not working in Netherlands

[RiaMaria]

It seems that my Fitbit free premium not possible is.

In the Netherlands.

Support is in Dutch and told me to put my Phone in English.

I did but still the same problem.

I want to send the Fitbit back. Because of the promise Free Premium

Perhaps it's easy to fix. Or you got a solution.

Then I order Inspire 2 again.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @RiaMaria.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and thank you for providing a screenshot. Since you already have a case with our Support team, please continue the communication with them since they have already all the details and special tools to continue assisting you. I know they will be glad to help you out and provide a solution.

For more information about Fitbit Premium, see What should I know about Fitbit Premium?

See you around.

[RiaMaria · Accepted solution]

Hello, I solved this problem.

So it's working. I removed the App. Started over. And now it's Premium. In Dutch.

Really strange and so much work.

Thanks for the support.

[LiliyaFitbit]

Thank you for your reply, @RiaMaria.

I am glad to hear that you were able to resolve this issue and thank you for sharing what you did as it may help other members in the same situation. I appreciate your time and efforts and hope you continue enjoying the Fitbit experience. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can make new friends and create new topics.

Keep on visiting the forums.