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Mindfulness sessions not logging

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‎10-22-2020 15:16 - last edited on ‎10-23-2020 12:22 by Fitbit Moderator

‎10-22-2020 15:16 - last edited on ‎10-23-2020 12:22 by Fitbit Moderator

Hi Silvia,

 

I upgraded to Fitbit Premium the other day to access better sleep data and more mindfulness options for my InspireHR+Android App. I really liked the fact that it was tracking my daily mindfulness sessions. Unfortunately for the last two days it has stopped asking me if I want to track my mindfulness sessions after I complete one and is no longer populating my app with daily sessions. I deleted and reinstalled the app yesterday and I was able to log one mindfulness session. After that it stopped working again and is no longer tracking sessions.  Is this a known issue? Any ideas on how I can get my sessions to start logging again?

 

Thank you,

 

-J

 

Moderator Edit: Clarified subject

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‎10-23-2020 12:26

‎10-23-2020 12:26

@Jzpandemic A warm welcome to the Fitbit Community. Thank you for getting in touch about this. 

 

I've moved your post to the main board to properly assist you. I appreciate the troubleshooting tried prior to posting. 

 

I took the liberty to share your post with our Support team and they mentioned you already have a case with them, please continue the communication through email, they'll be happy to assist. 

 

As a side note, I can let you know that this isn't a known issue, our team will be more than happy to sort this out. 

 

Have a good weekend. 

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