My subscriptions not working

[chuck19]

I received an email to notify me that my free subscription will soon become a paid subscription. Clicking on the  https://www.fitbit.com/global/zz/account/subscriptions link in the email shows the following error in my Chrome browser

So I went to my account page manually. Clicking 'My Subscriptions' results in this error

[SunsetRunner · Accepted solution]

Hello @chuck19 

I would contact the Fitbit Support Team on this particular issue. You can either chat with them live or call them directly. You can find that information here: https://myhelp.fitbit.com/s/support?language=en_US

Hopefully this helps. 😃 Happy Stepping!