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Not receiving the Wellness Report

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‎02-01-2021 01:36 - last edited on ‎02-02-2021 10:07 by Fitbit Moderator

‎02-01-2021 01:36 - last edited on ‎02-02-2021 10:07 by Fitbit Moderator

Hi, I had a Versa 3 for Christmas & thought I'd try the trial of Fitbit Premium. You have to wait 30 days to get a Wellness report which I have. I've now requested the report & followed the steps but the report doesn't show up anywhere on the app nor the download folder on my phone. Any ideas anyone please? Thanks...

 

Moderator Edit: Clarified subject

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‎02-02-2021 10:17

‎02-02-2021 10:17

@Amber0791 Welcome to the Fitbit Community. Thanks for the details shared. 

 

I'd like you to try the following troubleshooting: 

 

- Log out from the Fitbit app 

- Force quit it 

- Clear cache 

- Restart your phone 

- Log back in and request your Wellness Report again 

 

Let me know how it goes. 

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