Password not working when trying to sign up for premium

[JSBV]

I have been trying to sign up for Fitbit premium and am using the correct password. It's still saying wrong password (have absolutely triple checked this!) Please help. 

[SilviaFitbit]

@JSBV Hi there. Thank you for the detailed information shared. 

I appreciate the settings checked prior to posting. I'd like you to confirm you're doing this procedure to start your free trial: 

1. Tap the Premium tab.
2. Read the overview, and tap the button to get started.
3. Choose a 1-year or monthly subscription to start after your trial, and follow the instructions to subscribe.

If you're no longer logged into the Fitbit account, you may want to reset your Fitbit password. May I know where you're getting wrong password?

Hope this helps. 

[JSBV]

Thank you for your reply. It's still not working and I even changed my password. Not working with new password either. 

[SilviaFitbit]

@JSBV Thank you for getting back. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps. 

[Earnesto]

When I did the setup on my new Inspire 2, I was offered a 356 day free Premium Service.  When I try to give my FitBit password to FitBit to agree to the free trial my FitBit Password is not accepted so the transaction can not be completed.  The transaction appeares to be managed by Google Play instead of FitBit. On the password transaction page it is not clear which password is required for the transaction to complete (Google, FitBit)  I I supplied my FitBit password multiple times and always received and incorrect passord response.  I signed on to Fitbit on my PC with the same password and it works.  JSBV, I am asking for help also  to let people there are more people having this problem then just us...  This system does not let us tell which answers don't work with a down vote...

[Earnesto]

I'm not about to reset my FitBIt password when it is working fine.  I am giving you all the information you need a year latter and I am having the same problem.

[Earnesto]

I clicked on your link and it took me to a page where I did a chat and the response was special people for Premium will send me an e-mail.  I waited and hour and no e-mail.  I chated again and they said the support people will respond with an e-mail as soon as they review my issue.  It is now is an hour and a half latter and the only e-mails I am getting from FitBit are from the community raising my rank for doing these posts. I just updated this post a day latter and I did receive and e-mail at 2:41AM thjis moring that said support  verified that my trial subscription has been updated.  A day late and a dollar short... 

I provided the following response to support to the e-mail I received:

There is an intuitive problem with the web presentation of the Google Play Credit Transaction for the free 1 year trial for FitBit Premium that does not make it clear that the Google Play password is the pass word that is needed to complete the transaction. 

I thought I was accessing the FitBit site because of the FitBit Logo at the time the password was needed!  I could not find any online support documentation that clarified the issue correctly no matter how I phrased the Google Search (only people with an unresolved issue for over a year now).

My testing showed me that:

• My cell phone password locker had the same password as my PC password locker.
• Both are automatically synced by Google Drive.
• I can only access this transaction from my cell phone at this time (customers have also asked for windows on cell phones and PCs to complete the transaction)
• That the password being asked for was not effecting my FitBit Online Account from my PC.
• Then I restarted the transaction from my phone with some trial and error and carefully looked at the credit transaction page and saw the Google Play logo.

It took me almost 2 hours to figure it out!  I almost canceled everything and send the FitBit back to Amazon!

This issue is probably loosing FibIt (Google) purchases and customer satisfaction by not updating the site transaction to be more definitive about needing a Google Play Password and posting an effective to the point easily matched Google Research result!

Sincerely,

Ernie

[Earnesto]

I figured out that the password wanted was you Google Play password, scince the transaction was being managed by Google Play.