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Payment Declined

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‎10-04-2025 09:54

‎10-04-2025 09:54

My payment has been declined for Fitbit Premium. Now they are telling me they will cancel my subscription. I have more than enough money on my card. Any suggestions on how to resolve this? Thank you!

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‎10-06-2025 14:13

‎10-06-2025 14:13

Hi @Pattyb67 and warm welcome to the Fitbit Community! 

Thank you for your message. I'm sorry to hear that you are experiencing this situation regarding the Fitbit Premium payment. 

Please let me suggest you to contact the Google Play Store (if you run your Fitbit app on Android) or the App Store support (if you run your Fitbit app on iOS), depending on where you made the subscription. 

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

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