The title is the TLDR but buckle up, this ride is going to be bumpy
At some point last year, Fitbit forced me to port my account to gmail. Not realizing this was a permanent decision with significant effects on my account and it's functionality, I chose the gmail I had originally signed up to fitbit with - in 2017. Pixel one, at the time of this occurrence, synched up with the fitbit just fine, and we all lived happily ever after... Until last week when my pixel OG finally counted it's last step and fried out. Bought in 2023, 2.5 years, not great longevity but fine, I wanted the 3 anyway.
Today I unboxed and set up my Pixel 3. Pixel 7 pro immediately picked it up to the appropriate account, the same one pixel one was tied to, with the watch app and set up was a breeze. This is the gmail I bought the watch with, that I have google one with, that all my vital devices and products, like find my device, are connected to, in one, clean ecosystem.
Next is fitbit - except I am locked out because my fitbit account gmail, and my pixel 3 watch gmail, are different. When I realized I would need to call support I chose to go to my concert and deal with it later in the evening. Over an hour on support, I am being told it is IMPOSSIBLE to change my fitbit gmail ( what if I lost access??) and they cannot port it to another gmail. The only option is to factory reset my watch, losing all data from today and move my pixel to the burner account I absentmindedly attached fitbit to last year, unaware that it was a most permanent move.
I do not want to move pixel to the burner email, and my other option is to lose 8 years of data and start a new fitbit account. The stupidity of this conundrum is earth shattering.
Fitbit, I have sent in numerous complaints and suggestions for bug fixes and feature upgrades over the years. For years you have been ignoring your community and giving us unsatisfactory, cop-out solutions for a product we entrust our health metrics to. Shame on you fitbit. As a premium member, I do not feel cared for, or important to this company at all - and I am throwing in the towel.
I am breaking up with you, as painful as it may be for me to effectively lose 8 years of data and achievements here - I will not be bullied but an app I pay $120 a year for. I pay YOU, apparently to give me enough rope to hang myself with. I don't need a frustrating puzzle with a big risk to my account tied to it, I need a reliable system to track my health. I guess that's not fitbit anymore 💔
it's been real✌️
