Premium Guided Programs missing

[prdlik]

I am premium member, but I can not see guided programs that I saw in app before. Like salty habits/push ups etc.

Samsung A40, Android.

Why? Where can I find it?

Moderator Edit: Clarified subject

[SilviaFitbit]

@prdlik Hi there. Thanks for the details mentioned. 

I appreciate that you shared the phone model that you have. I was checking these programs in my Fitbit app and they still appear, please follow this troubleshooting: 

- Log out from the Fitbit app

- Force quit the app > Clear cache 

- Restart your phone 

- Log back in 

If after trying the troubleshooting mentioned above, they are still not showing please let me know the language that your app is set to. 

Hope this helps. 

[prdlik]

I did it. No guided programms. Only health coaching 1:1 with personal coach which is not possible to buy.

My app language is czech. 

[SilviaFitbit]

@prdlik Thank you for getting back. 

Your report has been shared with my team and they will further investigate it. In the meantime, you may want to try changing your Fitbit app language to English. 

Thanks for your understanding. Have a nice day. 

[prdlik]

How can I change app language to EN?

[prdlik]

I still can not see guided programs. Nobody contacted me in this issue.

[SilviaFitbit]

@prdlik Thank you for getting back. Take into consideration that changing the language on your phone changes the language in the Fitbit app. 

Hope this helps. Have a nice day.