Premium Subscription didn't activate

[peterCWA]

I am having same issue paid for yearly subscription on Apple ID 6 days ago and still not active. Contacted Fitbit and they were no help. Have tried suggestions on this site and still not working 

Peter

Moderator Edit: Clarified subject

[SilviaFitbit]

@peterCWA Welcome to the Fitbit Community. Thanks for the details mentioned. 

I moved your post to the main board. I appreciate the troubleshooting performed prior to posting. 

I'd like you to confirm that you're logged into the same account that you used to purchase your subscription. If your subscription isn't displaying on your account, please get in touch with our Support team, you could share with them, a screenshot of your Apple subscriptions showing Fitbit as active. 

Hope this helps. 

[peterCWA]

Thanks for that I will try support again

peter

[peterCWA]

I hav been in contact with support, and they have escalated the case. Have heard nothing since, very frustrating as it is now over 2 weeks since I paid for the premium subscription and not working.

[SilviaFitbit]

@peterCWA Thank you for getting back.

Our team is working hard to get back to you, they should reply to you soon. Your patience is truly appreciated, be sure that our team will sort this out. 

See you around. 

[Sarahcoz76]

This is a great canned response. I’ve received it twice now following up with “support” who has escalated the case to the Premium team who has t even acknowledged receipt of it. I’ve also provided proof of payment (after being told it was Apple’s fault) from my Apple ID, reinstalled the app, checked the email login, etc. shouldn’t Fitbit have a better answer? Isn’t there an override button? I’m a yearly subscriber and this happened on my auto renewal paid in full in May. That’s 3.5 months this hasn’t been working.

[SilviaFitbit]

@Sarahcoz76 Welcome to the Fitbit Community. Thanks for the details mentioned. 

I appreciate that you contacted our Support team prior to posting. I see where your disappointment is coming from. 

I'd like you to make sure that you've restored your purchases by doing the following: 

1. In the Fitbit app, tap the Today tab     your profile picture.
2. Scroll down and tap Restore Purchases 

   OK.

Since your case has been escalated to our Premium team, please expect a reply from them as soon as possible. Due to the high volume contacts, there might be a delay however, be sure that they will get back to you. 

Your patience and understanding is appreciated. See you around.