Premium Wellness Report

[StefanieFitbit]

Dear Fitbit Community, 

In our continued goal to bring you the best possible experiences, we're making some adjustments to Fitbit Premium. Starting today the Wellness Report feature will no longer be available via the web. You still have access to all the health data previously displayed in the Wellness Report within the Fitbit app.

If you have any questions or require assistance, please visit our support page at support.google.com/fitbit/gethelp.

Thank you for understanding. 

Your Fitbit team 

[Katrph01]

I also just discovered that the Wellness report seems to be missing. Was very helpful for physician appointments. Being able to graphically demonstrate progress via a short report of genuine collected data was terrific. Maybe I just can't find it.....

[LaFl1]

 I used the Wellness report to take to my doctor appointments. and he thought the reports were very helpful. So, if you removed it, I won't be renewing my subscription for Fitbit Premium. That was a poor business decision for Fitbit to make. 

Fitbit user since 2012, starting with Fitbit One.

[gdio53]

@Katrph01 

Wellness report is no longer available, please see this post. 

[ElaineW]

Don't bother with the support page. I spent ages on a chat where I provided screenshots, reinstalled the app, restarted my phone, etc. only to be told that the rep would talk to the team and get back to me. No response. Failure to live up to contracted services!

As of today (June 5), I still have no email from support even though I was given a case number (which they won't let me show) on June 1.

[ElaineW]

I agree. They just took £80 off of me a couple of months ago. Time to cancel and get a refund.

[nesstul]

customer service just told me how to download my data set, the txt and csv files, as though that's the same thing. 

[Stef1987]

It's officially been removed. I wonder if they are gonna offer refunds for those that paid annual subscription to include this feature?

Hello,

Thanks for reaching out to the Fitbit Customer Care Team.

As part of our ongoing commitment to providing you with the best possible experience, we're making some adjustments to Fitbit Premium.

Effective June 2nd, the Wellness Report feature will no longer be available.

Please rest assured, you will still have access to all of your health data that was previously displayed within the Wellness Report, directly within your Fitbit app.

[ElaineW]

That is not acceptable. You cannot expect your doctor to stand by while you try to scroll through an app to show him things that are readily available on a report that consolidates all the data.

[Stef1987]

You need to change doctor if he is using any Fitbit data to support any medical opinions. 

[SteveRLA]

The only reason I pay for Premimum Service is for the Wellness Report.  I do not need an AI Coach! I need the Wellness Rwport.  Very helpful to see improvements and talk to GP.  Bring it back Fitbit.  Or lose this 7 year member.  Apple Watch may be my newest purchase if you do not restore!!

[Zahria]

That sucks. The best part of the wellness report was to be able to see your progress or change over time. I no longer see any value in the premium membership so I'll be cancelling & not renewing 

[KJJR]

You should have sent out a notice ahead of time - i didn't receive one. The only reason I pay for a subscription is for this report that I'm able to print all my data at one time. I am requesting a refund since you changed the terms I originally signed up for.

[Bgred1]

Please advise how to get a refund on both my Premium subscription and the on my Sense 2 watch which was recently purchased.  I have maintained my subscription specifically for the wellness report that I could share with my Doctor.  If this is no longer available I will go to the Spade Health Watch 4 which costs less than $100

The fact that Fitbit arbitrarily drops functionality shows Google is not concerned about premium customers

[Bgred1]

I am no longer able to download my wellness report which I have been paying for since 2018.  I recently purchased a new Sense 2 and resubscribed to premium specifically for the wellness report that I share with my Doctor and health coach.

Please restore the Wellness report or refund the money for the subscription and advise how to return my Sense 2 which I have had less than 2 weeks.

It makes more sense to get a Spade Smartwatch 4 if I have to create a report to replace the Wellness report.

[Bgred1]

There is NO reason to pay for Premium subscription without the wellness report.

Let's see if they refund our subscription.

[KJJR]

I agree. I did cancel my subscription but it looks like they won’t actually cancel until my current subscription expires…….in late December!

[ElaineW]

Same here. I just paid in February. But I cancelled anyway.

[KJJR]

They canceled it and no longer provide that as part of our Premium subscription.  Why wasn't an email sent to all subscribers notifying us ahead of time? Posting it in the forum does not reach everyone.  I don't check here on a daily or weekly basis, only when I have issues. Lousy customer service.

[KJJR]

I made sure I wrote the reason why I canceled. I'd be surprised if they even respond. IMHO they owe me a refund for 6 1/2 months.  

[KJJR]

Why weren't subscribers notified of the change prior to the effective date?