Premium appears to be missing

[MatthewFitbit]

Update 4/1/2020: Hi Everyone, the issue affected Premium yesterday should now be resolved. You may need to log out and log in to restore the appearance. Thanks again for your reports and patience. 

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Hi everyone - our team is currently investigating an issue with Fitbit Premium which results in your subscription appearing to be inactive, though you may still see premium features. You may have issues playing videos or accessing Premium reports. 
 
We hope to have an update for you soon. Thanks for your patience and reports.

[skiboi]

I bought Fitbit premium and I’m in the free trial, but it just stopped showing my account as premium. In apple it says I’m still subscribed but not in Fitbit. I still get the benefits but doesn’t say my account is under premium.

[Ninermom]

So I activated my Fitbit premium yesterday, used it and received iTunes confirmation.  Today it is gone!  Deleted Fitbit app and reinstalled hoping for a glitch, but no change. Asked help on Chat but they are unable to help except for forwarding problem.  Wondering if I’m doing something wrong as I’m new to Premium.  Thanks

[KateFitbit]

@Ninermom our team is currently looking into reports of issues with Premium. We should have an update soon, thanks so much for your report. 

[waynezwor1d]

I’ve had Fitbit premium since last October. My subscription is active, this morning it worked & now all of a sudden I’m being asked to sign up & pay for premium. Checked my iTunes account & it confirms its active until October 2020. Signed out, resigned in. Nothing

[KateFitbit · Accepted solution]

Hi Everyone, the issue affected Premium yesterday should now be resolved. You may need to log out and log in to restore the appearance. Thanks again for your reports and patience.