03-08-2022
01:26
- last edited on
03-20-2022
17:59
by
YojanaFitbit
03-08-2022
01:26
- last edited on
03-20-2022
17:59
by
YojanaFitbit
I'm currently a Premium user that received a discount for the Ionic recall action.
With the new smartwatch thet I'll buy there will be a free period and I want to buy a discounted year of membership (the page says I have to unsubscribe from the current one).
The 2 periods will be joined or one will be lost?
As an alternative, can I use the discounted year on my wife's Charge 5 which is currently in the 6 months free trial?
Regards
Moderator Edit: Clarified subject
03-20-2022 17:57 - edited 03-20-2022 18:03
03-20-2022 17:57 - edited 03-20-2022 18:03
Hi there, @TheNino. Nice to see you around.
Thanks for sharing your inquiries about Fitbit Premium during this process. If you have a Premium trial or purchased a Premium membership you need to cancel your premium subscription and redeem the Premium offer. Since you can't use both at the same time or joined the two periods.
You might also confirm if your Premium subscription end date is before the Premium offer expiration date so you can wait until this ends and then redeem the premium membership code. You do have the option to offer your code to someone who doesn’t have Premium, but you must be logged in that Fitbit account to place the order for the eligible products.
If you have more doubts about this, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.
Hope this helps.
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