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Premium not activating in app

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‎01-07-2021 07:15

‎01-07-2021 07:15

Good morning.  I signed up for the premium subscription on line this morning, and the app is still showing I do not have it.  I signed up on line, not from the app.  I did get a confirmation email that the order was placed.  When I log into the app, it is still not recognizing it.  I did try the suggestion of logging out of the app and then logging back in, and it is still not working.  I also logged out and force stopped the app and then logged back in, and it is still not working. 

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‎01-08-2021 16:31

‎01-08-2021 16:31

@Sangroco Welcome back to the Fitbit Community. Thanks for the research done prior to posting. 

 

I appreciate the troubleshooting performed. I'd like you to make sure that you're logged into the Fitbit account with the email address that you used to signed up. 

 

If you're still not seeing the subscription active in your account, I'll be happy to create a case on your behalf. 

 

Let me know how it goes. 

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