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Premium not being recognized in app

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‎08-24-2023 10:35

‎08-24-2023 10:35

A few days  ago my readiness score stopped showing up.  When I click it it says to buy a premium account. 

I thought I had purchased it but tried to purchase it because I can be forgetful. A message came up saying I had already purchased a subscription. 

I checked my iPhone subscriptions and sure enough it was listed with an expiry of 2024. 

I uninstalled the app and re downloaded and that did not fix the issue.

 

I would like to use the features I paid for.  Thanks 

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‎08-28-2023 08:37

‎08-28-2023 08:37

Hi there, @Monkeyrose. Welcome to the Fitbit Community Forums.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

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