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Wristbands completely reversed

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‎08-13-2023 18:03 - last edited on ‎08-28-2023 07:43 by Fitbit Moderator

‎08-13-2023 18:03 - last edited on ‎08-28-2023 07:43 by Fitbit Moderator

 

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So I’ve had this Fitbit over two years, it works great, the bands were perfect. Ok, this is going to sound insane. Last couple of days I’ve had off, my watch was just in an area, when I came to put it on, one of the wristbands was completely reversed, i mean like when it was manufactured, how is this possible. Here are some pics 

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‎08-28-2023 07:43 - edited ‎08-28-2023 07:51

In response to ShannanTerrell

‎08-28-2023 07:43 - edited ‎08-28-2023 07:51

Hello @David871025, welcome to the community. 

Thanks for the picture you share. Seems that this could be a problem with the buckle of the band. You can try to push it back through. Either way I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox.

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‎08-16-2023 23:11

‎08-16-2023 23:11

It never happened to me. It is weird.

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‎08-28-2023 07:43 - edited ‎08-28-2023 07:51

In response to ShannanTerrell

‎08-28-2023 07:43 - edited ‎08-28-2023 07:51

Hello @David871025, welcome to the community. 

Thanks for the picture you share. Seems that this could be a problem with the buckle of the band. You can try to push it back through. Either way I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox.

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