On February 13th, Fitbit charged my credit card for premium access. I did not realize it was charged. On April 4th, the premium was finally activated. I have called technical support and they told me that they have no idea what happened, but I cannot get my money back, nor can I get an extension since I was charged, but it was not activated. I know, for a fact, it was not activated March 29th, because I looked at the added challenges, and still decided that I was not interested in getting premium . This is their final response:
Hello Jeff,
Thank you for getting back to us.
We do understand your perspective and your feedback has already been taken into account for the future and continuous development of our products and services.
Jeff, we'd like to share with you that we're unable to make any changes, cancel nor refund the charges for this subscription as it was purchased through Google Play but you may cancel the subscription anytime, Please refer to this help link provided previously.
You may also contact the Google support for them to help you in processing the cancellation and request to get a refund. You may try to visit this link and to see more specific information how to request a refund.
We appreciate your patience and understanding on this matter. Let us know if you need further assistance.
Sincerely,
Robine and the Fitbit Team
Since the purchase was in February (supposedly) and I was not given access, of course I did not notify Google Pay within 2 days of the purchase. Not only will they not refund, nor will they give me any extra time. What is most pitiful is that if I had signed up now I would have gotten 3 months trial before payment.
Respectfully,
Jeff
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