Premium subscription hasn't activated

[Dhelp]

I have a versa 2 and signed up for premium but its not working the subscription is on there. I have read all the suggestions and tried all the options suggested by fitbit to get this working but there is nothing updating I don't have twitter and cannot find email contact for help which is frustrating. I just need them to look into it

Moderator Edit: Clarified subject

[Harrisond24]

Just to add weight to your post. I took the free trial via the app which has converted to paid. First payment made via iTunes Store but premium has disappeared from my account. Like you, I’m not a Twitter user so that’s not an option for support requests. 

[Dhelp]

I just don't understand why they don't answer or give an email contact just so that you know they are looking into it so frustrating 

Sent from Yahoo Mail on Android

[SilviaFitbit]

@Dhelp @Harrisond24 A warm welcome to the Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. I understand your frustration with this. 

I wanted to clarify that Fitbit has many support channels that you could access, visit this page for more info. Regarding the issue you're experiencing with Premium, I've shared your posts with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

[Dhelp]

Hello
Thankyou for replying.
I checked the contact options and I have tried community help but other people are complaining about the same thing with Premium not working even after signing up.
I do not have twitter and cannot make 0800 calls from my phone. So I would very much appreciate you emailing the answer to tell me it is sorted.
It may be easier if I just cancel otherwise.
Kind regards 
Dawn

Sent from Yahoo Mail on Android

[SilviaFitbit]

@Dhelp Thank you for getting back.

There's no need to worry, I've already created a case with our Support team, please expect a reply from them and continue the communication through email. 

I'll be around if you have any additional questions. 

[Sr361]

I'm having the same issues and would also appreciate this being flagged to the support team. 

[SilviaFitbit]

@Sr361 Welcome to the Community. Thanks for getting in touch about this. 

Before creating a case with our Support team, please confirm that you're logged into the same account that you signed up for the Fitbit Premium. Also, if you're still not seeing your subscription, please restore your purchases by doing the following: 

1. In the Fitbit app, tap the Today tab > your profile picture.
2. Scroll down and tap Restore Purchases > OK.

Let me know the outcome. I'll be around if you have any additional questions. 

[Sr361]

Hi,

I'm unable to do what's suggested as I get an error message. I can confirm
that my account and subscription use the same email address.

[Sr361]

I'm logged into the same account. I also get an error message when I try and do what you've suggested.

[SilviaFitbit]

@Sr361 Thanks for getting back. I appreciate that you followed the recommended troubleshooting. 

In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you. 

I'll be around if you have any additional questions.