Premium subscription hasn't activated

[MsSara]

Signed up for the free trial to get the premium service over a month ago and still not working. I called to inquirer as to why its not working and was told to give it 72 hours to let the servers sync. Well its been over two weeks since I inquired the first time and have called twice since to Fitbit customer service and still nothing. I'm about to give up on Fitbit and just switch to Garmin if this is what Customer Service is going to continue to be like each time I call. Can't they just fix the account or cancel the trail before I get charged

Moderator Edit: Clarified subject

[SilviaFitbit]

@MsSara It's nice to see you in the Fitbit Community! Thanks for getting in touch about this. 

Sorry to hear that your Fitbit Premium subscription hasn't activated. In this case, I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

If you would like to cancel your Free trial, please follow the instructions on this article. Take into consideration that your subscription needs to be cancelled on the store that you purchased it from. For example, if you purchased it from either Google Play or Apple Store you need to cancel it from there. If you purchased from Fitbit.com/store then it needs to be cancelled from the billing portal. 

I'll be around if you have any additional questions.