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Premium subscription not working

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‎04-28-2020 08:55

‎04-28-2020 08:55

Paying for Premium membership.. but when trying to access content it is asking to start 90 day free trial..?

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‎05-05-2020 10:22 - last edited on ‎12-10-2025 10:51 by Fitbit Moderator

‎05-05-2020 10:22 - last edited on ‎12-10-2025 10:51 by Fitbit Moderator

@Hp91 Welcome to the Community. Sorry for the delayed reply. 

Thanks for letting me know that you paid for Premium but it hasn't been unlocked. I've shared your post with our Support team and they've mentioned a case has been created for you, please continue the communication through email. Due to recent events affecting our operations, we may need more than 7 business days to respond. 

I'll be around if you have any additional questions.

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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