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Premium subscription refunded

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-04-2021 22:31 - last edited on ‎08-05-2021 04:24 by Moderator Alum

‎08-04-2021 22:31 - last edited on ‎08-05-2021 04:24 by Moderator Alum

Hi,

 

Google Play canceled and refunded my Fitbit premium subscription amount on July 29.

The Fitbit app still shows Fitbit premium.

I did not cancel or do anything from my side.

What should I do now?

 

Thanks

 

 

---

Lee

 

 


Moderator edit: subject updated for clarity

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4 REPLIES 4

‎08-05-2021 04:29

‎08-05-2021 04:29

Hi, thank you for sharing this information about the problem that you've been experiencing with your Premium subscription, @TSLee. 

 

In order to check the status of your subscription and verify what happened, this would need to handled directly by the Customer Support team. The best way to get more immediate help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


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Best Answer
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‎09-12-2021 22:40

In response to DavideFitbit

‎09-12-2021 22:40

Hi @DavideFitbit,

 

I contacted FitBit support and then Google Play support.

Both say everything is OK.

Looks like I will be using FitBit Premium free for one year 😄

 

Thanks

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0 Votes

‎09-14-2021 10:45

In response to TSLee

‎09-14-2021 10:45

I would really check what is going on with your account and your membership. The refund date you mentioned and the free year makes it look to me like you might have had a Fitbit Coach subscription. Users of that subscription got a refund and a free year of premium. However, Fitbit Premium is twice as expensive as Fitbit Coach was. If you were a Coach user it's worth checking this.

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‎09-14-2021 15:55

In response to CollinM

‎09-14-2021 15:55

@CollinM, I am not a Coach user.

Best Answer