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Premium trial

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‎04-01-2020 07:00

‎04-01-2020 07:00

I was on my 7 day trial when I received a notification on a 90 trial on Premium and as the trial didnt seem to end on the day it was meant to, I thought maybe mine had been extended to a 90 day one too.

It now appears Premium has ended after all and I'm not allowed to sign up for a 90 trial as I've already used my trial - but only of 7 days! 

Can that be changed and the new trial added to my account? I was considering paying for Premium but feel rather cheated if i only got 7 days instead of 90 as it being advertised when i was still doing my trial.

Thanks.

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‎04-03-2020 11:08

‎04-03-2020 11:08

I think their premium 90 day trial is not working in general.  I signed up for the 90 day trial and I got charged after 7 days.  I just realized it and need to fix it - I got on here to figure it out.  I was hoping to just email a support question as it's not something that needs immediate attention ... I wouldn't be surprised if when you contacted them, they change you to 90 days since you were in that time period. 

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‎04-03-2020 11:16

In response to MelMelLu

‎04-03-2020 11:16

There is a place to email support ... log into premium (if you still have it) and there are multiple help options there.  

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