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Premium workouts do not play

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‎01-09-2021 16:21 - last edited on ‎01-10-2021 14:02 by

‎01-09-2021 16:21 - last edited on ‎01-10-2021 14:02 by

I just got a new Fitbit and downloaded the app to my iPhone.  I signed up for the premium subscription and clicked on the guided workouts.  When I scroll to the bottom of one and click on “play” nothing happens.  Also on the premium tab of the app, when I click on that it opens what appears to be a menu but nothing happens when I click on the items.  So far not much value in the premium subscription.  

 

 

Moderator edit: subject for clarity 

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‎01-10-2021 14:01

‎01-10-2021 14:01

Welcome to the Fitbit Community, @Jlgreen81.

 

Thank you for sharing the details of the issue you’re experiencing. I understand how you are feeling and recommend trying the following:

 

  1. Log out of the app.
  2. Force quit the app and check if it is updated to the latest version by following these steps.
  3. Restart your phone. 
  4. Log into the Fitbit app and check if the issue persists.

Please find more information about Fitbit Premium at What should I know about Fitbit Premium?

 

By the way, I've moved your post to Fitbit Premium & Coach board so we can keep our forums organized.

 

Let me know how it goes.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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