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Premium workouts not loading

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‎01-16-2021 11:59 - last edited on ‎01-19-2021 11:45 by Fitbit Moderator

‎01-16-2021 11:59 - last edited on ‎01-19-2021 11:45 by Fitbit Moderator

after switching to premium and finding audio programs I loved exercising to I went through all my High speed data in 6 days.  That was under an hour and a half a day.  I use no other data and once the high speed was used up I cant get the audio only files from fitfit to play.   They are listed as video files but only audio.  how can I use thes without using all my data.  I have unlimited but.....these files load

 

Moderator Edit: Clarified subject

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‎01-19-2021 11:53

‎01-19-2021 11:53

@frogsfirst A warm welcome to the Fitbit Community. Thanks for the details mentioned. 

 

I'd like you to confirm that the OS installed on your phone is one of the following: 

 

  • Apple iOS 12.2 or higher
  • Android OS 7.0 or higher
  • Windows 10 version 1607.0 or higher

Also double check that there are no updates for the Fitbit app by checking your phone's default store. 

 

If you experience the same after checking the above, log out from the Fitbit app, force quit it, log back in and try again. Is it happening with a specific workout? If so, let me know the name of the workout. 

 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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