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Re: Do you provide refunds for Premium?

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‎06-05-2022 13:41

‎06-05-2022 13:41

I just experienced this exact treatment from Fitbit, not notifying customer about upcoming charges and not allowing refund, even it was just one day late. Fitbit needs to address this unethical practice. I like the product, chose Fitbit over Apple as I like to root for the smaller player. This practice left me a bad taste in the mouth. I am very disappointed. As a business, Fitbit lost a lot of goodwill. 

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‎06-14-2022 12:58

‎06-14-2022 12:58

I have resigned myself to no longer purchase Fitbit devices... will move on to Garmin or Apple... keeping the watch until it dies but no longer a fan. They actually admitted in a chat discussion that they knew it was a problem and they were working on it. However, no apology... nothing. In the chat, they basically said they were not empowered to provide refunds at the current time. FYI... just had the same exact same issue with LinkedIn. My auto-renewal kicked in on June 11 and I saw it on June 14. The amount was $585 and guess what... 2 minutes in a chat and the full amount was refunded no questions asked AND... they apologized for the inconvenience. I had to cancel because my job no longer allows me to expense LinkedIn subscriptions even though I use it extensively for work purposes. Goodbye Fitbit. 

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