Remember to cancel your Fitbit Premium Service

[k2star]

I bought a Charge 4 and took the offer of 3 months Fitbit Premium Service.
I was excited to get started with the device and wasn't even sure what that service was. The device did not work for me personally, since the screen would go dark quite quickly. I'm 70 and could't work it fast enough.   Many months later I discovered Fitbit was still taking $10 per month for the service I was not using, and could not use. I tried to cancel the subscription through my Windows PC and it kept throwing errors. Fitbit Customer Support helped me cancel it. They wrote me an email stating the many month's premium would not be refunded. I feel this was wrong because they know I returned the device and could not take advantage of the service. I wrongly presumed sending it back would cancel the service.
So I suggest you should cancel the service:
1.) if you are not using it
2.) if you are not using the device

Moderator edit: format. 

[AndreaFitbit]

Welcome to the Fitbit Community, @k2star. Thank you for sharing your feedback regarding Fitbit Premium and for your suggestions. 

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Keep on visiting the forums.