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Restore purchases

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‎09-09-2019 17:13

‎09-09-2019 17:13

I accidentally touched the subscription part in account where it says restore purchases and it said it had restored and to enjoy! But I don’t know what this means. I cannot work out how to undo what I did either. I’ve searched but cannot find any information about it. Does anyone have any ideas? Thanks 

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6 REPLIES 6

‎09-10-2019 13:17

‎09-10-2019 13:17

Welcome to the Community @Lwater50. Thanks for the details mentioned. 

 

I appreciate the research done. In this case, I would like you to provide me with a screenshot of what you're seeing. 

 

I'll be around if you need further assistance. 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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0 Votes

‎09-11-2019 20:45 - edited ‎09-11-2019 20:47

In response to SilviaFitbit

‎09-11-2019 20:45 - edited ‎09-11-2019 20:47

I am having the same issue...I have a screen shot below

Best Answer

‎09-11-2019 20:47

In response to 8LW

‎09-11-2019 20:47

 

BE1FF25B-FBF2-4587-B95C-368EFB6B27E5.png

Best Answer

‎06-04-2023 06:55

In response to SilviaFitbit

‎06-04-2023 06:55

Is there an answer to this?  I see a few people in various threads are having the same issue but no answer. Someone needs to look at this button because it should tell you what you’re restoring before you hit it.

Best Answer

‎06-06-2023 10:01

In response to wildlin

‎06-06-2023 10:01

@wildlin I don't think it actually does anything. I clicked it on my app and even though the pop up said "successfully restored", nothing happened. I double checked my subscriptions and I have none for Fitbit, so I really think it's useless.

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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0 Votes

‎06-06-2023 13:50

In response to Heather-S

‎06-06-2023 13:50

I did end up, phoning them, and I’m not sure whether the person I spoke
with had a firm grasp of how this worked either, but she did ask me if I
had purchased my premium on fitbit.com or through the Apple or Google app
apparently if you buy through fitbit.com and hit that button, he will
re-initiate any subscriptions you cancelled. It doesn’t specifically say
premium I think they need to do some work with their programming.
Best Answer