help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Run training does not match actual run time

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-27-2020 23:38

‎05-27-2020 23:38

Joined premium yesterday and did a run which was c1 hour which logged ok in the app.BUT the Fitbit training plan picked this up as a 34 min run. -and identified the calories as 190 whereas this was 300+.  Where in earth is it picking up these values from. Very odd

Best Answer
0 Votes
1 REPLY 1

‎06-20-2020 18:46

‎06-20-2020 18:46

@Lancs-runner A warm welcome to the Community. Thanks for the details mentioned. 

 

Since you mentioned you're a Fitbit Premium user, the reason why you might noticed a difference between the calories burned showing on your Ionic and the ones showing on the workout on Guided Programs might be because you tracked it using Coach. 

 

Fitbit Coach will show you workouts tailored to your fitness level and each one will display the expected calories burned, this will be based on your personal information entered on your Coach account. Can you confirm that you did this workout using Coach? 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes