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Sleep Scores stopped

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‎03-03-2023 06:16

‎03-03-2023 06:16

My fitbit has given me a sleep score reliably for months - until this week.  I still get sleep stages. I can see my heart rate through the night, but no sleep score or the other information that goes with it.  I have uninstalled and reinstalled, updated app, force quit and restarted phone, nothing works.  I never noticed before but this stuff isn't available on the website.   

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‎03-03-2023 09:24

‎03-03-2023 09:24

@RVA2022 Do you still have Premium? Sleep Score is only available with Premium, so are you sure it is still active? Do you have a Daily Readiness Score?

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎03-03-2023 09:58

In response to Heather-S

‎03-03-2023 09:58

I still have premium and I have a readiness score.

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‎03-03-2023 10:11

In response to RVA2022

‎03-03-2023 10:11

@RVA2022 Try removing the sleep tile and re-adding it. You can remove it by tapping the Edit button in the upper right hand corner of the app and then tapping X on the sleep tile. Then tap Done. Tap Edit again and scroll down to the bottom of the app and you can add the sleep tile back. 

 

It may take another night of sleep, but see if that resets it going forward.

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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