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Sleep tracking

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‎10-08-2023 10:53

‎10-08-2023 10:53

I’m very disappointed in the new app… It no longer tracks my sleep through the whole night. If I wake up in the middle of the night, it stops tracking. So my sleep score is a lot lower than it should be. It never was this way before. It was very good and accurate on all the ratings but it no longer is, hopefully they will fix it. The excuse I got from their helpline was that it doesn’t track sleep if you wake up and go back to sleep. I would think the majority of people do wake up in the middle of the night and go back to sleep so I can’t just be me . I did track my whole night before… I don’t know why they had to change it. Hope they fix it soon. 

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4 REPLIES 4

‎10-08-2023 11:31

‎10-08-2023 11:31

Same here, have the sense 2 , since the app change it is now not tracking my sleep patterns, have looked into it a bit but can’t find a solution to it.

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‎10-08-2023 13:54

In response to ynotuk1

‎10-08-2023 13:54

I also discovered when I looked at my readiness score… It was a 1because they thought I only got four hours of sleep. So it seems the sleep score affects more than just giving your sleep score.

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‎10-09-2023 04:56

In response to ynotuk1

‎10-09-2023 04:56

I’m having the same problem with the Fitbit luxe since the new app update. It only tracks the first half of a night’s sleep. I have to manually extend it to about when I wake up and it recalculated and shows sleep but that is annoying to do every day. 

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‎10-09-2023 05:09

In response to Silvermorning

‎10-09-2023 05:09

Hi,

Yeah it’s a shame as everything was ok before the new app update, not too sure what we’re supposed to do.

I think I will go back to a garmin if this isn’t resolved quite quickly as never ever had a problem with their equipment.

Sent from my iPhone
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