Stress score not showing for Alta HR with Premium

[Immapix]

I recently subscribed to Premium. One of the main reasons was the Stress Management breakdown and score.

After over two weeks I am still not getting that information. It just says Score breakdown included with FitBit premium but does not show information.

I've already done the following

Used the FitBut with Premium for the last 2.5 weeks

Kept a daily log of my stress level with the icons

Deleted and re-installed the app

Signed out of the app, restarted the phone and signed in again

Used the FitBit 24/7. I only take it off once a week for recharging.

Walked 6+ miles every day

What tricks am I missing?

Moderator Edit: Clarified subject

[Immapix]

To clarify, it's an Alta HR

[alexthecat · Accepted solution]

@Immapix That feature is available with the following devices: Fitbit Charge 4, Fitbit Charge 5, Fitbit Charge 6, Fitbit Inspire 2, Fitbit Inspire 3, Google Pixel Watch 2, Fitbit Luxe, Fitbit Sense series, Fitbit Versa 2, Fitbit Versa 3, and Fitbit Versa 4. It is not available with the Alta HR unfortunately. 

[LizzyFitbit]

@Immapix It's good to see you here. @alexthecat Thanks for your help!

Thanks for sharing those details and your efforts while working on this matter. As our friend mentioned, while you have a Premium subscription, the Stress Management Score is available for supported devices that have the necessary software to record this information. For more information, check this help article.

I'm sorry for any inconvenience this may have caused. We're continually working to improve our services, and we value the feedback from our members as it is an important part of the process.