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Unable to access Fitbit app or Premium features

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‎02-06-2023 10:08 - last edited on ‎02-13-2023 18:15 by Fitbit Moderator

‎02-06-2023 10:08 - last edited on ‎02-13-2023 18:15 by Fitbit Moderator

FitBit Premium App had me logged out this morning. First time in 1.5 years this happened. When I tried logging in, message kicked back, “Try again later”. I tried a second and third time, now I get message “too many attempts, try again after 24 hours”. Tried FitBits Chat Help, no response. Does anyone know what’s going on or what to do about it?

 

Moderator Edit: Clarified subject

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‎02-06-2023 10:40

‎02-06-2023 10:40

Hi, @kegel! Fitbit experience an outage today. It seems to be back up, it might be worth trying again. Worst case you might have to wait 24 hours.

MakMak | Community Council

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Check out the Lifestyle Forums for ways to get more active!

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6 REPLIES 6

‎02-06-2023 10:40

‎02-06-2023 10:40

Hi, @kegel! Fitbit experience an outage today. It seems to be back up, it might be worth trying again. Worst case you might have to wait 24 hours.

MakMak | Community Council

If you find a response useful, please mark it as a solution to help others.

Check out the Lifestyle Forums for ways to get more active!

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‎02-06-2023 10:50

In response to MakMak

‎02-06-2023 10:50

Yes...back up and running. Was able to login. Thanks
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‎02-07-2023 07:10

‎02-07-2023 07:10

It's happening today again for me. Is yours working today?

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‎02-07-2023 07:12 - edited ‎02-07-2023 10:15

In response to MakMak

‎02-07-2023 07:12 - edited ‎02-07-2023 10:15

I need to get a wellness report before my sleep laboratory appointment tonight. When will the service be back up again?

EDIT: It's working now.

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‎02-07-2023 13:46

In response to DeepBlueC

‎02-07-2023 13:46

Mine has been working as it should all day today, Tue, Feb 7
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‎02-13-2023 18:19

In response to kegel

‎02-13-2023 18:19

@kegel and @DeepBlueC Welcome to the Community. @MakMak Thanks for your great help!

 

@kegel and @DeepBlueC I'm glad you got the Fitbit app working again and thanks for keeping us posted. By the way, let me invite you to visit our Health & Wellness board where you will find great tips and encouragement from other members.

 

Have a great week ahead!

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