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Unable to access Premium after purchase.

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‎01-03-2019 21:15 - last edited on ‎01-05-2019 11:29 by Moderator Alum

‎01-03-2019 21:15 - last edited on ‎01-05-2019 11:29 by Moderator Alum

I am on an annual membership which should be good to November of 2019, but when I go in to unlock a program or to download a workout, it prompts me to upgrade to premium. When I click on that button to see where it takes me, it verifies I am a Premium member.  It is an endless loop, and I am getting very frustrated...

 

Moderator Edit: Clarified Subject.

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1 REPLY 1

‎01-05-2019 11:34

‎01-05-2019 11:34

Hello @cabezon, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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